Failure of critical equipment can paralyze the entire workflow of a dental practice. From diagnosing the problem to rescheduling patient appointments and finding a specialist, a practice loses hours or even days of productive work. By the time the malfunction is resolved, a substantial repair bill is added.
Most practices remain trapped in a reactive approach to equipment management, addressing problems only after they occur. However, there is a more effective strategy. The TechEdge+ program, launched in June 2025, provides Patterson Advantage members with a comprehensive asset management solution. This is a combination of a maintenance plan with labor coverage and a cloud-based monitoring platform developed in collaboration with UptimeHealth — a leader in preventive monitoring and planned equipment maintenance.
Few practices have reliable complete information about their equipment. TechEdge+ creates a digital registry of each asset with data on manufacturer, model, serial number, purchase date, repair history, and total costs. As noted by Larry Fox, Senior Director of Maintenance at Patterson, such information is invaluable in critical situations — including insurance claims.
The platform tracks the lifecycle of each device and recommends whether to continue repairs or transition to equipment replacement, eliminating the need to rely on memory or scattered records.
The traditional way of calling a technician requires a phone call and waiting for a response. TechEdge+ simplifies the process: select the equipment requiring service or scan its barcode — and the system immediately offers available time slots from Patterson’s schedule. Emergency calls are handled with priority, as for all Patterson Advantage members.
From waterline flushing to spore sterilization monitoring — a practice must perform numerous regular tasks critical for safety and regulatory compliance. TechEdge+ provides tracking of completion, assignment of responsibility, and adaptation of workflows to the practice’s needs. All information is stored in one accessible location, reducing the risk of oversights.
According to Fox, practices that follow preventive maintenance protocols are 75% less susceptible to catastrophic equipment failure. This makes a proactive approach the most effective way to avoid costly downtime.
Patterson maintains a Net Promoter Score (NPS) of 81 points — compared to a global standard of 55 — which confirms the quality of its technical support, enhanced by the expertise of partner UptimeHealth.
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